Video appointments available at Skipton Oldham

The Skipton Building Society branch in Oldham

Skipton Building Society’s Oldham branch has become one of only a handful of outlets across the UK to offer both mortgage and financial advice video appointments.

The branch will now offer Skipton Link, a service which allows customers to link up via video with branches, head office and home-based financial advisers.

At the moment the service is being rolled out across the Skipton network across the UK, and the Oldham branch will be inviting local people to try the new facility and as a result help shape its continued roll out across the country.

Through Skipton Link, the branch will provide customers with access to mortgage and financial advice using video technology - providing customers with a virtual face to face service for this important interaction.

This means customers could be in their own home whilst talking to a review adviser in branch, to a mortgage advisor at head office or financial advisor.

There are some great additional features with this new service too.  As part of the video appointments, Skipton Link will allow documents to be shared on screen, so people can clearly see what’s being discussed and read through clearly any forms with their advisor.

Kerry Bray, Oldham Branch Manager, said: “Skipton’s Oldham branch has become one of the few providers on the UK‘s high streets to offer local people this digital facility.

"To be able to offer both mortgage and financial advice video appointments is a rarity – and we’re delighted to start offering this in Oldham.

“Buying a house can be a stressful time for people. And prior to Skipton Link, we couldn’t offer face to face mortgage appointments in our branch.

"This video service means we now can, and it’s a fantastic new way for people to either pop in or have an appointment in the comfort of their own home.

"It enables us to connect more of our customers to our mortgage experts in the way that is most convenient for them.

“Skipton Link gives us the ability to continue offering great service, digitally, providing quality face to face advice, anywhere that is convenient to our customers.

“This step forward means Skipton can now provide all of its services face to face for customers who may not be near the branch or one of Skipton’s other adviser locations. 

"People can even come into branch and have their video appointment on their own, or they can sit down with a branch colleague and do the video appointment together if they’d prefer – it really is up to them.

“By doing this, Skipton is working to meet increased customer demand and change in habits for more digital services."