Caller dialled 999 for 'stubbed toe'

Phoning 999 doesn’t automatically get you an ambulance

One caller from the north-west dialled 999 to report a stubbed toe according to the North West Ambulance Service.

It was one of the many unusual reasons that callers requested an ambulance on the emergency line in 2020.

Other incidents were people phoning 999 for a lift home from hospital, not being able to get a dentist appointment, and even someone nursing a hangover.

NWAS is asking people to think before dialling 999 and consider whether they could find appropriate treatment elsewhere, such as NHS 111 online, their GP or pharmacist.

With more than one million 999 calls received every year, anytime someone rings needlessly, it risks someone else in real need having to wait longer.

This year callers have complained of a splinter in their finger, a stubbed toe, demanding an operation for a boil on their bottom and because a bandage on their head slipped slightly. In addition one patient already in hospital called 999 wanting medical advice.

Director of Operations, Ged Blezard said “We understand that people do need help and panic when something is worrying them, however, this is a busy time for the ambulance service and as the pandemic continues and weather gets colder we need the public to use common sense so that we can help people who need us most.

“Phoning 999 doesn’t automatically get you an ambulance. All calls are handled by experienced staff and triaged so you’ll receive the right care from the right service.  The ambulance service is there for you when you need us the most, so please help us to help you by only dialling 999 in emergencies and life-threatening situations.”

Examples of emergencies include cardiac arrest, loss of consciousness, confused state, fits that aren’t stopping, chest pain, breathing difficulties, severe bleeding, severe allergic reactions, burns and scalds, suspected stroke, suspected heart attack, fall from height, serious head injury, stabbing, shooting and serious road traffic incidents.

For medical help when it is not an emergency, use NHS 111 Online, contact your GP or speak to your local pharmacist.

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